FAQ

General

Do you ship internationally?

Yes, WrapEase™ ships internationally. We’re committed to delivering our premium gift-wrapping tools to customers worldwide.
For international shipping rates and delivery times, please visit our Shipping Information page. If you need help, our support team is always happy to assist.

Can I change my shipping address?

If you’ve entered the wrong shipping address, please contact us as soon as possible.
As long as your order hasn’t been dispatched yet, we’ll do our best to update your details. Once an order has shipped, we’re unable to make changes.

How can I track my order?

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and a link to follow your delivery.

Please note: tracking information may take a short time to update after dispatch.

Help — I think my order is lost

If your tracking link hasn’t updated or shows a delay, don’t worry — this can happen during transit.
Please allow time for tracking to refresh. If your order hasn’t arrived within 30 days of dispatch, contact us and we’ll investigate the issue for you.

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Other secure payment options available at checkout

All payments are processed securely.

Shipping & Returns

How long does shipping take?

Delivery times vary depending on your location.

  • Dispatch: Orders are processed and dispatched within 3 business days
    (during peak periods, dispatch may take up to 6 business days)

  • Delivery: Standard shipping typically arrives within 8–14 business days after dispatch

Please note: shipping times do not include customs or clearance delays.

What is your return policy?

We offer a 30-day return policy on most products.
Items must be unused and returned in their original packaging.

For full details and return instructions, please visit our Returns Policy page.

Do you offer exchanges?

Yes. If your item arrives damaged or defective, please contact our customer support team, and we’ll arrange an exchange where applicable.